Refund Policy
Sina Food London – Customer Satisfaction is Our Priority
At Sina Food London, we strive to provide you with the highest quality products and service. If you are not fully satisfied with your order, please read our refund policy below.
1. Perishable Items
- Due to the nature of food products, perishable items are non-returnable and non-refundable, unless:
- The item was damaged during delivery
- You received the wrong item
In such cases, please contact us within 24 hours of delivery and include clear photo evidence.
2. Non-Perishable Items
- You may return unopened and unused non-perishable items within 7 days of delivery for a refund or exchange.
- Return shipping costs are the responsibility of the customer unless the item was incorrect or damaged.
3. Refund Process
- Once your return or claim is approved, we will issue your refund to the original payment method within 3–5 business days.
- Refunds may take additional time depending on your bank or payment provider.
4. Incorrect or Damaged Items
If you received an incorrect or damaged item:
- Contact us within 24 hours of delivery.
- Provide order number and photos of the item.
- We’ll offer a replacement, store credit, or full refund based on your preference.
5. Contact Us
To request a refund or for any issues with your order, please contact: